Summary


1-General
2-Contract step by step
3-Checkout
4-Price
5-Avaibility
6-Products description
7-Payment
8-Warranty and after sales services
9-Law
10-Shipping
11-Responsibility
12-right of retraction
13-Privacy
14-Litigation
15-Consumer Notice

1-General


The terms and conditions are set up to control and manage the contractual relationship between the users of the website france-ouest-composites.com, blackwings.fr and the society FRANCE OUEST COMPOSITES, SARL with a capital of 8000€. Euros, with headquarters : 19 avenue guillemet 44000 NANTES, registered under the French laws under the Registatrion number RCS 790 586 903 .
These terms and conditions are the only rules relevant for any commercial act between the Users and FRANCE OUEST COMPOSITES, they have to be read before any purchase and other action on the website. We will consider as read the terms and conditions if you confirm your purchase.

 

2-Contract-Step by step

After your purchase, we will send an email to confirm all the elements of the order.
That email is our agreement of your purchase and establish a contract between US and YOU.

 

3-Checkout

We would like to inform you that a delay of shipping is possible (24h)
You will be asked to bring us more informations to confirm your purchase.
To avoid any delays, you will be asked to give us:
An email address, a phone number (at home or at work) in order to contact you at any time of the day

 

4-Price

All the price on the website, are in €uro, all tax include except the shipping cost. The shipping cost if applicable, are paid by the User and charged when you do the checkout.
We can change the price of our products at any time but we are committed to practice the price indicate on the website when you did your purchase.

 

5-Availability of the products

The delays showed for the preparation of your order corresponds to the delays of treatment after confirmation from us, and after you received a mail which say that you purchase is under treatment. We will send your purchase soon as we can excepts if the product is not any longer in range. In that case we are committed to contact you by mail or phone to let you know, how long it will take to receive your purchase and when it will shipped to you. In any case if there is any delay due to the carrier, the purchase cannot be cancelled from us. All the products under SALES, reduced price and other discount depends on the stock. If the stock.

 

6-Product description

All the photography and descriptions of any products showed on the website, does not engage FRANCE OUEST COMPOSITES, these details are from our supplier so the responsibility of our company cannot be engaged about the validity of their contents.

 

7-Payment

Different way of payment are available:
-Credit Card (Visa, Mastercard)
-Paypal
-For other method please contact us
If you pay with Credit Card, the money will be taken the day of the purchase, with the permission to be debit by the bank system in charge, if not the payment will be refused and the purchase cancelled.
For that case our system “Cyberplus Payment” will proceed to the encryption of the bank details while you make your payment. Moreover you can paid by Distance Selling, you can call us at +33 (0) 9 77 78 51 94,
In case of cancellation from you (size, colour, wrong product), involving a refund, you will be credited on your bank details from us or we can make a voucher for another purchase

 

8-Warranty and after sales Services

For the first year your product is under the warranty of the BRAND. To use it please contact the BRAND directly. For any problem you have to join a copy of your bill and also a warranty voucher (inside the original box).
The warranty does not cover any damage resulting of a wrong utilization or an external causes (lightning, accident, drop on the floor…), using it for commercial or collective activity, wrong accessories…
The warranty does not cover the shipping cost.

 

9-Law

The customer consider the eligibility as a proof of all informations (email, personal and bank details…), in any case of disagreement between the users and FRANCE OUEST COMPOSITES.

 

10-Shipping

Please read the terms and conditions of shipping

 

11-Responsibility

F.O.C are not responsible for any trouble related to any circumstances which not
depends on us ( delays due to the carrier, any natural causes as snow or heavy rain, war…) FRANCE OUEST COMPOSITES are not responsible for any wrong use of the products bought on the website such as an accident or other injuries.
In any case of responsibility of FRANCE OUEST COMPOSITES, we will refund just the amount of your purchase and eventually the shipping cost depends on the situation.

 

12-Right of retraction

Based on the Law (L 121-20), you have 7 days to send back your products if you are not happy of the product. You will have to pay the shipping cost to resend the products to us, or if we made the mistake we will refund the shipping cost to you. To get the refund the products has to come with the bill and also all the products have to be in the same packaging as received and the products as to be unused.
Please send the products to our shop:
FRANCE OUEST COMPOSITES
retour produit
19 AVENUE GUILLEMET
44000 Nantes
France
If any products received by us have been used, are incomplete, there will no refund or exchange.

 

13-Privacy

When you proceed to a purchase on our website we need some details from you in order to start the preparation of your order and also proceed to its shipment.
These details are essential to conclude to a commercial agreement between us.
These details have to be true and pertinent to help us to send the purchase as soon as possible to you.
You can, at any time, change and modify these details. FRANCE OUEST COMPOSITES is the only one able to use these details, and can be used to contact you or send some commercial advert about the shop.

 

14-Litigations

This contract depends on the French law and the Internet conventions.
For all the returns, you have first to contact us to see what is the problem, see how to proceed to
resolve it via mail blackwingssurfboards@gmail.com or by phone +33 (0) 9 77 78 51 94
For any retraction, its all about your choice, it’s your right, you just have to pay the shipping cost to resend it. You can ask for an exchange, refund or a voucher.
We will proceed to a refund as soon as we received your products, and check to see if its unused and complete. These can take few days to be proceed.

 

15 - Consumer reviews

All reviews submitted by users BLACKWINGS.FR are read and checked before being posted . only reviews of the products will be accepted and visible consequent on the site. Consumers opinion therefore relate only to the items

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